SERVICE FOR THE FOLLOWING REQUEST

  • Stuck-Up Meter: Defective Meter
  • Checking Low Pressure/High Consumption
  • Relocation or Transfer of Meter

Schedule of Availability of Service

Monday to Friday

8:00am to 5:00pm (No Noon Break)

Who may avail of the Service

  • Any concerned citizen that can report pipeline leaks
  • Active concessionaires

What are the requirement/s?

  • None

Duration

3 hours and 15 minutes

Procedures on change of name & availing senior citizen's discount:

Step Applicant/Client Service Provider Peron in-Charge Processing Time Fees/Requirements
1 Report
  1. Listen on your request/details of your concerns
  2. Prepare maintenance order
Public Assistance Complaints Desk (PACD) Officer 5 minutes

For Relocation of Meter:

Relocation fee Php 150 plus cost of materials if any

For Transfer of Meter

Transfer fee Php 300 plus cost of materials if any

2 Wait for the schedule

Inspect and Repair the area

Maintenance Team/Production Staff

2 days after receipt of report/request (3 hours)

3   Our Maintenance team will come back after 2 days from repair at your area to check the status of your service line Maintenance Team 10 minutes

END OF TRANSACTION