List of Frontline Services

FRONTLINE SERVICES FEES REQUIREMENTS/FORMS DURATION OF ACTIVITY PERSON-IN-CHARGE
PAYMENT OF WATER BILL Amount of Water Bill Statement of ACcount (SOA) 3 minutes Senior Customer Service Officer (Cashier 1), Water/Sewerage Maintenance Man A (Cashier 2)
NEW WATER CONNECTION Php 2,000 + Cost of Materials

Any One (1) Valid ID

Application Form

2 hours and 35 minutes Public Assistance and Complaints Desk (PACD) Officer
PAYMENT OF NON-WATER BILL (materials. rent of cutter, etc.) Amount indicated in the application form None 13 minutes Public Assitance Complaints Desk (PACD) Officer
RECONNECTION/DISCONNECTION OF WATER SERVICE Amount of Non Water Bill + Php 50,000 or 200 None 20 minutes Public Assitance Complaints Desk (PACD) Officer

REPAIR OF LEAKS

  • Main/Service Line Leak
  • Meter Leak (above the ground)
  • Stand pipe leak (below the ground)

Variable

Fee varies depending on the type and size of materials

Maintenance Order 4 to 6 hours & 12 minutes Maintenance Team

SERVICE FOR THE FOLLOWING REQUEST:

  1. CHECKING OF LOW PRESSURE/HIGH CONSUMPTION
  2. RELOCATION OF WATER METER/TRANSFER OF LINE
  3. STUCK-UP/DEFECTIVE WATER METER

None

 

Fee varies depending on the type and size of materials

None

Maintenance Order 3 hours and 15 minutes Production/Maintenance Staff
  1. CHANGE OF NAME OF METER
  2. AVAILING SENIOR CITIZEN'S DISCOUNT
Php 50.00
  • Letter of Authorization from the owner
  • ID of the current owner of meter
  • Senior Citizen's Application Form
9 minutes Public Assistance and Complaints Desk (PACD) Officer